Listening Skills

by Steve Roche

How to become a better listener

Look at the areas where you scored poorly on the checklist in the exercise ‘How good a listener are you?’ and then relate how you listen in real-life situations by completing the following sentences.

(Write whatever comes into your head. There are no right or wrong answers.)

  • I like listening to speakers who...
  • I switch off when someone is talking and they...
  • I concentrate on what someone is saying when...
  • If I can’t have my say in a conversation I feel...
  • If I can’t understand what someone is saying then I...
  • I feel nervous listening to someone when...
  • Habits I find irritating in a speaker include...
  • When someone is speaking I spend most of my time...
  • Things that distract me when someone is speaking include...
  • When someone is speaking very slowly I...

Review your answers to these statements as well as your response to the checklist.  Then write down:

  • What you need to start doing to become a more effective listener
  • What you need to continue doing to be an effective listener
  • What you need to stop doing to become a more effective listener