Difficult Peopleby Suzanne Neville
People often become what they believe themselves to be. If I believe I cannot do something, it makes me incapable of doing it. But when I believe I can then I acquire the ability to do it even if I didn’t have it in the first place.
One of the most challenging aspects of managers’ working lives is handling the so-called ‘difficult people’. It can take up a disproportionate amount of your time, effort and energy and, if not handled effectively, can sometimes create a ‘toxic atmosphere’ at the workplace.
Whether you are dealing with defensive behaviour, emotional reactions or differences in behavioural style, it is important to recognise the extent to which your own behaviour can either defuse or escalate others’ difficult behaviour. The more you are able to stand back, understand the impact that the behaviour is having on you and choose a response rather than a reaction, the more likely you are to be able to manage the difficult behaviour.
This topic suggests ways of defusing potentially difficult situations, understanding and handling difficult behaviour, remaining in control of your own emotions and being assertive, rather than aggressive or passive.
Copyright © Suzanne Neville