Internal Communicationsby Val Lawson
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When there is a significant change initiative, you will need to consider special focused communications. Additionally, if multiple scenarios may occur, you will need to be ready for each possibility and have communications ready to roll – both internally and externally.
One of the latest buzz terms in business, this is the bridge between HR, business and communications.
To help you deliver communications effectively – whether orally, in presentation materials or written form.
Effective communication: the most important management tool of all
John Adair, published by Pan (London), 1997, 272 pages
This book details in easy-to-understand language the essentials of communications. It then explains the nature of communication, putting great emphasis on the four skills needed for effective communications – speaking, listening, writing and reading. It clearly defines common communication problems then gives readers the information they need to overcome these. The book includes great information on presentation skills and points out exactly what is needed to achieve a successful interview and to ensure your business meetings are as effective as can be. While parts of this book are academic in nature, it is excellent at equipping the reader with practical information that will improve communications.
Effective internal communication
Lyn Smith, published by Kogan Page, 2005, 226 pages
Crammed with practical examples and useful advice, this book contains a number of topical case studies that serve to bring theory and often complex issues to life. A wide range of issues related to internal communication is covered in detail
Talking business: making communication work
David Clutterbuck, Sheila Hirst, Stephanie Cage, published by Elsevier, 2002, 210 pages
Addresses the key issues in communication within organisations; it is supported by case studies taken from experience of working with global businesses. It provides a coherent theory of business communication and shows how a radical difference to communication practice and business performance can be made. The authors employ an interactive structure throughout, with signposts to link related cases and chapters.
More details of the legal aspects of communications are given by www.acas.org.uk – look at Sections: Information and consultation; Rights at work.
You can also contact the author directly: Val Lawson