Mediation

by Rita Bailey

Key mediation skills

According to the nature of the dispute, particular skills will be needed; there are, however, certain skills that managers will generally find valuable in the mediation process. Below is a list of key skills, many of which are covered in individual topics:

  • Rapport skills will help you to create the safe and trusting environment that is an essential part of mediation attentiveness
  • The ability to deal with intense emotions. See NLP – Managing your state and the topic on Emotional Intelligence
  • Active Listening Skills, which include attentiveness
  • A creative attitude to Problem Solving
  • Questioning Skills
  • The ability to use Reframing to diffuse a situation by rephrasing hostile statements in a positive way
  • Impartiality – knowing how to set your own opinions, assumptions and reactions aside
  • Being able to withhold judgment and remain open minded
  • Being able to treat each person fairly and respectfully
  • Facilitation skills
  • Stress Management – the ability to stay as calm as possible, breathe deeply and stay positive, and to help others do so as well.

The chances are that if you are interested in becoming a mediator, you have already acquired some of these skills, but there is always more to learn!