Internal Communications

by Val Lawson

Internal Communications

We may tend to think of internal communications in terms of making staff aware of major organisational changes and policies, but the cost implications of poor internal communications on a day-to-day basis can sometimes be overlooked. Imagine this scenario...


The Financial Controller of your company appears, looks round frantically, and asks ‘is the installation team back yet?’ After your negative reply, he exits with the comment: ‘I need the money they’re collecting before I run the payroll’.

Do you feel secure in your job? Confident about the company?

This real-life example illustrates how the manager’s role in internal communications extends beyond delivery of formal briefings. You need to be aware of the impact of ‘off the cuff’ remarks on staff morale, productivity and retention.


Copyright © Val Lawson