Performance Managementby Peter Parkes
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Performance management: a business process benchmarking approach
Asbjørn Rolstadås, Published by Springer, 1995, 412 pages
The modern way to improve productivity is by a process- oriented approach. This involves focusing on performance in a company rather than on efficiency. This new way of thinking, commonly referred to as business process re-engineering, is clearly discussed in this book. The book aims to provide readers with a detailed overview of performance measurement and productivity improvement techniques and practice.
Alignment: how to apply the Balanced Scorecard to corporate strategy
Robert S Kaplan and David P Norton, published by Harvard Business School Press, 2006, 302 pages
Application of the Balanced Scorecard approach can be taken from the horse’s mouth. In this book, the authors apply their revolutionary Balanced Scorecard management system to corporate-level strategy, revealing how highly successful enterprises achieve powerful synergies by explicitly defining corporate headquarters’ role in setting, coordinating, and overseeing organisational strategy.
Performance dashboards: measuring, monitoring, and managing your business
Wayne W Eckerson, published by John Wiley & Sons, 2005, 320 pages
Good tips, techniques, and trends on how to use dashboard technology to optimise business performance. Good case studies and plenty of practical advice.
Key performance indicators: developing, implementing, and using winning KPIs
David Parmenter, published by John Wiley & Sons, 2007, 256 pages
Distils the balanced scorecard process into twelve logical steps, equipping users with an implementation resource kit that includes questionnaires, worksheets, workshop outlines, and a list of over 500 performance measures.
Information on the not for profit European Framework for Quality Management can be found at: www.EFQM.org
You can also contact the author directly: Peter Parkes