Listening Skills

by Steve Roche

Introduction

Good listening is an essential part of communication. And good communication is critical to many business interactions. So the more we can improve our listening, the more effective we can be in our work.

This topic explains:

  • What ‘good’ listening consists of, and shows why it is so important
  • The value of listening skills in improving business relationships
  • How you can test your listening skills
  • How to become a better listener.

You know, it’s at times like this that I really wish I’d listened to what my mother told me when I was young!

Why, what did she tell you?

I don’t know, I didn’t listen!

Anon