Difficult Conversations

by Barbara Buffton

Introduction

Have you ever been in a situation where you needed to give feedback to someone? That can be hard enough, but what if it’s about something personal? What if you have to deliver bad news to someone, or discuss a sensitive subject?

Just suppose you were the person on the receiving end of such feedback or news?

Are these the kinds of conversation you dread? If so, you (like most of us who manage people or care about the people with whom we come into contact) might appreciate a little help as to how to handle these ‘difficult conversations’.

This topic gives you practical tips and advice on how to prepare for the conversation, including how to begin it and how to end it. It also gives helpful examples of actual words to use.

Good communication skills are needed, not only to get your message across, but also to keep the relationship intact.

This topic covers the importance of rapport and handling the emotional side of things. Getting this right can make the difference between success and failure.