Performance Manage People

by Paula Newton

Defining performance management

Individual performance management is the management of people to ensure that targets are achieved in a timely and efficient way. Performance management includes setting objectives, establishing expectations, coaching staff to improved performance and giving feedback effectively.

Tools such as appraisals can help managers to supervise their staff more effectively by setting targets for individuals and teams in a formal manner and managing them through to completion. However, performance management is not limited to appraisals alone. Performance management is an ongoing part of any manager’s job, every single working day.

It is an immutable law in business that words are words, explanations are explanations, promises are promises but only performance is reality.

Harold S Geneen

Performance management includes many things, ranging from effectively communicating detailed information, such as the process an individual should follow when they are absent from work, through to long-term goal setting with individuals and succession planning, plus everything in between.

The term ‘performance management’ has a certain stigma associated with it in some organisations, where it is related to the management of under-performing team members. However, it is a myth that performance management only involves dealing with difficult employees who are not performing. Performance management needs to be applied to every individual within the organisation if the company is to be the best it can be.