About the author
Formerly head of customer service at AXA, Derek Bishop has over twenty years experience of leading people and delivering business results in high volume and complex environments. As an expert on culture change, leadership development and customer experience he is considered one of the leading thinkers on creating high-performance businesses. As well as being an author and speaker Derek is the co-founder of boutique agency Culture Consultancy and works with leadership teams of global organisations, helping to deliver sustainable performance improvements through successful organisational culture change. Thanks to his unique skill set, experience and thought leadership perspectives, Derek is also a trusted advisor to several CEOs and senior teams around the world.