Trust in the Workplace

by Dennis Reina and Michelle Reina

Trust tips

For it is mutual trust, even more than mutual interest, that holds human associations together.

H L Mencken

We are inclined to trust people...

  • Who are self-aware
  • Who take responsibility for their role in the relationship
  • Who demonstrate that they consider the best interests of others, rather than just themselves
  • Who do what they say they will do
  • Who practise the values they tell us are important to them
  • Who are willing to recognise and consider both sides of the story
  • Who listen and respond to our needs and interests
  • Who are willing to think about what they have to give as well as what they hope to receive.

We are not inclined to trust people...

  • Who we experience as selfish and self-absorbed
  • Who do not demonstrate an interest in the needs of others
  • Who are not willing to accept responsibility for their actions
  • Who gossip/talk about others behind their back
  • Who blame others without looking at their role in the experience
  • Who make snap judgments and draw conclusions before hearing all the information
  • Who are not open and receptive to the ideas and views of others; people who consistently feel that they know all the answers and their way is the only way and the right way
  • Who change the rules all the time
  • Who are inconsistent in their behaviour so we don’t know what to expect from one interaction to the next
  • Who distort the truth by omitting information for their own purposes.