Client Account Management

by Rus Slater

Client Account Management

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

W Edwards Deming

This topic aims to help managers and staff who find themselves responsible for co-ordinating their employer’s relationship with a significant customer.  It is tempting to simply assume that if the orders are coming in then all is well and that you have no need to actively manage anything (especially if you are working flat out keeping the customer supplied; you don’t have time to try to ‘manage’ it)... however customers can be fickle and this topic helps you to protect and build your business from your key customers.

 

Copyright © Rus Slater