Topics: Assertiveness

Sue Wilcox

About the author

Sue is a highly motivated individual with a strong management background who relishes new challenges and has extensive experience of operational management in a busy and lively environment, with key expertise in people and change management.

Experienced in business planning, recruitment, change management, budget management and, staff development, she utilises her knowledge to bring real world experience into the training arena.

She is a strong people person who empowers people to take ownership of tasks and issues and supports them in developing and achieving results.

Sue is client-focused, proactively listening to and acting upon customers’ needs and feedback. 

Some recent clients

  • Mothercare
  • Constellation Europe
  • Milton Keynes Council & HBS
  • Bright House stores
  • Chancery Partnership

 

Areas of expertise

  • People focused, internally and externally
  • Enthusiastic and professional
  • Initiates and positively embraces change and continual improvement
  • Supports and develops others to achieve results
  • Problem solver, offering suggestions and solutions workable in the ‘real’ world
  • Design of national training programme  
  • Budget management
  • Design and launch of a staff reward scheme which improved motivation and morale and created a culture of continuous improvement.
  • As team manager, optimisation of staff retention, staff turnover solely relating to progression to more senior roles. 
  • Financial Planning Certificate 1, 2 & 3