Changeby Ian Saunders, Antony Aitken, Ray Charlton and David Flatman
Delivering change – doing it!
Delivering change is the real test! Actually, you start the process of delivering change the moment that you initiate the diagnosis.
The implementation phase is where it gets messy, where the unexpected occurs, where the challenge is always to keep the change journey on track.
This section looks at delivery – firstly from the inside out, where to start – and then from the outside in, helping you to use past successes as a guide for the future.
Delivery is covered under the following headings: