Email at Workby Barbara Buffton
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This includes a useful chapter on ‘Writing emails’.
Rapport when emailing is just as important as with any other form of communication.
The chapters ‘Behavioural styles’ and ‘See it from their perspective’ give useful information on how to communicate with people, relevant when emailing.
Send: the how, why, when – and when not – of email
David Shipley and Will Schwalbe, published by Canongate Books Ltd, 2007, 241 pages
The title of the book says it all.
Drop the pink elephant
Bill McFarlan, published by Capstone Publishing Ltd, 2004, 166 pages
This book is filled with helpful advice on how to make your communication count and specifically has a section on email and text.
The hamster revolution: how to manage your email before it manages you
Mike Song, Vicki Halsey and Tim Burress, published by Berrett-Koehler, 2007, 128 pages
Full of ideas and techniques on how to reduce time spent on email.
You can also contact the author directly: Barbara Buffton