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Each time a man stands up for an ideal, or acts to improve the lot of others, or strikes out against injustice, he sends forth a tiny ripple of hope... and crossing each other from a million different centers of energy and daring those ripples build a current that can sweep down the mightiest walls of oppression and resistance.

Robert F Kennedy

Assertive, as opposed to aggressive or passive behaviour, is essential for any manager who wants to get things agreed and done while maintaining good relationships with those around them. Read more...

The personal effectiveness guide to make your job easier! This free booklet sets out 50 simple tips on how to enjoy your work and get better results for yourself, your colleagues and organisation.