Emotional Intelligence

Emotional Intelligence (also known as ‘EI’ or ‘EQ’) – just a fashionable buzzword, or something you need to know about? If you are involved in management, sales, education, or running a business, it’s probably the latter.

Although some over-hyped claims have been made for EI in the past – especially by management consultants and publishers of EI assessments – it’s now well established that emotional intelligence ‘competencies’ contribute significantly to performance. In fact, the importance of ‘EQ’ compared to IQ increases the higher up the management ladder you get.

This topic shows you how to enhance your own emotional intelligence, with some tips on how to apply EI in teams, organisations, and leadership.

Author: Andy Smith

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